This is one of the most important functionalities of the Voiper virtual switchboard, thanks to the recording of calls, you will be able to control the quality offered by your telephone customer service.
Characteristics of call recordings:
- Configurable form the administrator panel of from the extension panel.
- It can be executed from the Voiper terminals or from the mobile apps.
- Call recordings are stored in the cloud and can be downloaded or deleted.
- Possibility of recording incoming or outgoing, all the calls or on demand calls.
Companies have increasingly powerful tools to obtain information about their clients or potential clients.
Adapting to them thanks to the collection of information helps to consolidate relationships, making loyalty or recruitment easier.